Last Updated: [01-08-2026]
Thank you for shopping with BakersMould – Cake Material Store. We want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.
1. Return Request Period
Eligible products may be returned within 7 days from the date of delivery.
To request a return, contact us within the return period and provide:
- Order number
- Customer name and contact number
- Reason for return
- Clear photographs or video of the product and packaging
- Unboxing video, where applicable
Products sent back without prior approval may not be accepted.
2. Eligibility for Return
A product may be eligible for return when:
- It is unused and in its original condition.
- It is returned in the original packaging.
- All labels, accessories, manuals and complimentary items are included.
- The product has not been washed, used, assembled, altered or damaged after delivery.
- Valid proof of purchase is available.
3. Damaged, Defective or Incorrect Products
Contact us within 48 hours of delivery if:
- The product arrived damaged or broken.
- The product has a manufacturing defect.
- You received the wrong item, size, design or quantity.
- Parts or accessories are missing.
- The product is materially different from its description.
Please share clear photographs and an unedited unboxing video showing the sealed parcel, shipping label, packaging and product.
After verification, we may offer one of the following:
- Replacement of the same product
- Replacement with an equivalent product
- Store credit
- Refund to the original payment method
If the wrong, damaged or defective product was supplied by us, eligible return-shipping expenses will be borne by BakersMould.
4. Non-Returnable Products
For hygiene, safety and quality reasons, the following products are generally non-returnable unless damaged, defective, wrongly supplied or not as described:
- Edible products and food ingredients
- Chocolates, colours, flavours, essences and premixes
- Opened or unsealed food-contact products
- Perishable or temperature-sensitive products
- Used cake moulds, baking trays or silicone moulds
- Used nozzles, piping bags, brushes, cutters and decorating tools
- Products without original packaging
- Products with broken seals, removed labels or missing accessories
- Custom-made, personalised or specially ordered products
- Clearance or final-sale products, where clearly marked
- Items damaged because of improper use, storage or handling by the customer
An item will not become non-returnable merely because it was purchased during a sale if it was delivered defective, damaged, incorrect or materially different from its description.
5. Colour, Size and Minor Variations
Product colours may appear slightly different because of lighting, screen settings or manufacturing batches.
Minor variations in colour, texture, finish, print, dimensions or packaging that do not affect the product’s normal use will not ordinarily qualify as defects.
Customers should check product dimensions, capacity and specifications before ordering.
6. Change-of-Mind Returns
Returns requested because the customer:
- Ordered the wrong size or product
- No longer requires the product
- Changed their mind
- Did not check the description or dimensions
may be accepted only for eligible, unused and unopened products at our discretion.
For approved change-of-mind returns:
- Original shipping charges are non-refundable.
- Return-shipping charges will be paid by the customer.
- The product must reach us safely and in resalable condition.
7. Order Cancellation
Orders may be cancelled before dispatch by contacting us immediately.
Once an order has been packed, dispatched or handed over to the courier, cancellation may not be possible.
If a prepaid order is successfully cancelled before dispatch, the refund will be issued to the original payment method.
8. Return Inspection
After receiving the returned product, our team will inspect it.
We will notify you whether the return has been:
- Approved
- Rejected
- Approved for replacement
- Approved for partial refund, where justified
Returns may be rejected if the item is used, damaged after delivery, incomplete, altered, or returned without its original packaging and accessories.
9. Refund Processing
Approved refunds will be processed to the original payment method.
Refunds are generally initiated within 5–7 business days after approval. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or UPI service provider.
For Cash on Delivery orders, we may request valid bank or UPI details to process the refund.
10. Partial Refunds
A partial refund may be issued when:
- Some components or accessories are missing.
- The original packaging is materially damaged.
- The product has reduced value due to customer handling.
- Only part of a multi-item order qualifies for refund.
No deduction will be made for damage or deficiency caused by BakersMould or its delivery process.
11. Exchanges
Exchanges are subject to stock availability.
If the requested replacement is unavailable, we may offer:
- Another product of equivalent value
- Store credit
- Refund to the original payment method
Any difference in price must be paid by the customer or refunded, as applicable.
12. Return Shipping
Approved returns must be sent only to the address provided by our support team.
Do not return products directly to the manufacturer or courier without our approval.
For customer-choice returns, the customer is responsible for:
- Proper packaging
- Return-shipping charges
- Using a trackable courier service
- Ensuring the product reaches us safely
BakersMould is not responsible for returned parcels lost or damaged during customer-arranged transit.
13. Refused and Undelivered Orders
If an order is refused, repeatedly undeliverable or returned because of an incorrect or incomplete address, re-shipping charges may apply.
For prepaid orders, actual forward and return-shipping charges may be deducted before issuing an eligible refund, except where delivery failed because of our error.
14. Contact Us
For returns, refunds or exchanges, contact:
BakersMould – Cake Material Store
Phone/WhatsApp: +91 9004777666
Email: [bakersmould@gmail.com]
Return Address: [Sh 38 Sunderlal Bhattwadi Sra Chs Ltd Old Nagardas Road Andheri East Mumbai 400069]
Support Hours: [10 a.m to 8.00 p.m]
Please mention your order number in all communications.